Refund and Returns Policy

1. General Policy

At xiphosshop we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

Returned products must be in their original, unused condition, with all tags, packaging, and accessories included. Items that have been altered, damaged, or worn will not be eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Final‑sale or clearance items, unless required by law
• Digital downloads and software licenses

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (323) 935-0189. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label. Pack the item securely and attach the label. You are responsible for ensuring the package is delivered to the carrier.

3.3. Inspection and Refund

After we receive the returned item, it will be inspected. If the return meets the eligibility criteria, we will process a refund to the original payment method within 7‑10 business days. A confirmation email will be sent once the refund is completed.

4. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you request the return. Exchanges are subject to product availability. If the exchanged item is of a different price, you will be charged the difference or refunded the excess amount.

5. Refund Exceptions

Shipping charges are non‑refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, the original shipping cost will be reimbursed.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the specified time frame.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. xiphosshop reserves the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1 (323) 935-0189
Address: 1229 Northeast Adams Court, Los Angeles, California 90084, United States